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Marketing Techniques: What Works & What Doesn't for a PC Repair Business

Following are techniques that I tried, money. Remember to always think like your
how they failed or succeeded, what works customer.WORD OF MOUTH ADVERTISINGOnce I
and what doesn't and why. I show many started getting customers, because I
different ways of advertising your new PC always did a little extra for the
Repair Business, and what to avoid. I customers, I received really good
also show several unique types of word-of-mouth advertising and referrals.
advertising that get good results, which Referrals are gold! When you can call or
you may have never heard of before, but stop by and see someone about computer
they work! There is a lot here to read, problems that you already know that are
but you won't regret learning everything having (from their friend or relative)
that I have to show you. Don't make the and you can drop a name of someone they
same mistake I did, with trial and error. know who sent you, you are as good as IN
Let me show you what works. THE DOOR! If your service was good for
Enjoy!NEWSPAPER ADSI knew quite a bit their friend, it will be good for them.
about graphic design (being a graphic And when you have the name of their
designer for many years), so I would put friend, it is like you are their friend
an appetizing ad, no, in fact, a COUPON, as well.One way to get referrals from
in the local newspaper. People are always your customers is before you are
looking for a discount. And EVERYONE has completely done with the job you are
computer problems. So I should just get doing for them, and they can see a
swamped with business just off this one definite improvement, give them a piece
ad. NOPE! I got one phone call from my of paper and a pencil and ask them to
ad. I had placed the ad in the local write down 3 friends or relatives of
newspaper (our city's main newspaper) theirs who could benefit just like they
which went to 33,000 homes, and I had it did. Most of the time they will be happy
come out on the biggest readership day: to give you the names, if you have made
Sunday. The ad I placed was a them happy. If you do this at every job,
professionally-designed Computer Tune-up your business will snowball! This is the
ad that I had done, giving them a best way to build a business: by doing a
discount from the regular price of $69, good job and having a good reputation,
to $49. They were saving $20! It was an with a network of people who sent you to
incredible deal! But I only had one the next customers, stamped with their
response. Why? What did I do seal of approval. It doesn't get any
wrong?Unfortunately, I was forced to use better than that!YELLOW PAGES ADSA Yellow
a horrible, red border. It is HUGE! In Pages ad is a good thing, but you don't
order to get the deal I was getting for need to spend the big bucks to get the
this ad, my ad had to be put in with a biggest, most colorful ad, with ALL of
couple of other ads (not related to the your possible services, mother's maiden
computer business) and have an ice name, the history of your business, etc.
cream-looking coupon border around it.The on it. You need something a little more
ad had all of the elements of a good than the listing (just to stand out from
coupon. It has a GREAT deal! You are the other guys a little). Your ad should
saving $20 off the regular price (this is list your company name, address, phone,
the next best thing to FREE - a dollar and some services. One thing that has
value of savings). They have to act now helped me get business over my
(call to action) because it is for a competition is that I offer FREE Computer
limited time and expires in two weeks. Pickup. People either don't like to, or
People are graphic in nature and the don't know how to, unhook the web of
picture of the computer and the words, tangled cables to their computer, for
"Computer Help!" in the screen will fear that they will never get them hooked
identify with people having computer back up. I offer a FREE Computer Pickup,
problems. The headline is bold and heavy, where I come by and work on their
it stands out from the rest - so that you computer right there, or I unhook it for
don't have a paragraph of information them and take it back to my shop to work
that people won't read, and it speaks on it. And when I return, I don't just
directly to people having a slow computer drop it off at the front door, I go in
(everyone has a slow computer). Then it and hook it all back up for them. This is
goes on to explain the headline in more not only a HUGE benefit of them going
detail with a subhead. Plus, there is a with me over my competition (who is
GUARANTEE of a speed increase. You CAN'T standing behind a pretty glass case,
go wrong with an ad like this, can you? waiting for business to come through the
Well, I did. I don't believe that the ad door), but also shows that I really did
is evil and doesn't work. I believe that fix their computer and it now works and
I had the ad where people don't works better. It is a reassurance factor
look.Whenever you get ready to do any and builds credibility.In a Yellow Pages
type of advertisement, you should Ad, you can get carried away by trying to
test-market it, first. Whether it is an do a long sales pitch, when, in fact, you
ad, a website (or page), direct marketing can just list a few important things you
(such as mailers, mailed brochures or do, and tell them to visit your website
ads), etc., you should test it on for the full details. This gets them to
different types of people to see how they your website and there you can give them
will respond, and record their responses. the full scoop and exactly how you can
In the case of the ad, I should have help them. Just don't spend $100 or $500
passed this ad out to several people and every month to tell a story that you can
got their responses of the ad. I should do for free on a website.Here is my
have then placed this ad on a page with Yellow Pages Ad.I spend $50 per month on
several other similar ads and got this ad:
responses from different people looking (my logo)
at the entire page of ads, had them put -Computer Tune-Ups
down the page, and asked them to tell me -Small Business Networking
what stood out. Could they remember any -Wireless Networking
good deals? This would tell me if my ad -PC Troubleshooting & Repair
would stand out in a newspaper, among -Custom-Built Computers
other similar ads.In my particular -Computer Upgrades
instance of only getting one response -OnSite Support
from my "great" ad, it was literally -Microsoft-Certified Techs
buried in with other ads that looked -Website Design & Hosting
similar to mine. In fact, my ad was not Columbiaville, MI
even on a page with other services, but (810) 793-1093
"hidden" on a series of pages that had FREE Computer PickupBROCHURES & BUSINESS
nothing at all to do with what I was CARDSOf course, you definitely need
offering, or computers, or even a story something to leave with potential and
about a computer... nothing! People who current customers. You absolutely MUST
would be looking for my type of service have a brochure and business card, and
were not going to look where my ad was, NOT the peel-off or perforated card stock
and that is the lesson: PUT YOUR AD WHERE you get from your local office supply
YOUR POTENTIAL CUSTOMERS WILL LOOK, NOT store, and print them off on your ink jet
WHERE YOU GET A GOOD DEAL ON ADVERTISING printer! Your brochures and business
! and DO TEST MARKETING.After my ad came cards are sometimes the only thing that a
out, I gave my wife the newspaper and potential customer will see that
asked her to find my ad (test marketing represents your company. Now, you may
after the advertising came out... too work out of your home, but you don't want
little, too late). It took her TWO TIMES it to look like you do. You want to
of going through the newspaper, appear as if you are a HUGE computer
page-by-page (and this is a small city company, capable of handling any of their
newspaper) to find my ad (and she knew computer needs. A basement business card
what to look for and what the ad looked job doesn't say that. If you want to gain
like). So how are potential customers good credibility, spend a little money
going to find my ad if they don't even and get commercially-printed brochures
know that they need to look for it??? and business cards.You will want a good
They won't!Think of it like this... if image design (designed by a professional)
you want to sell motorcycle parts, put with raised ink on the business cards and
your ad in a motorcycle magazine. You some kind of color (no black and white
have to think like the customer. A business cards or brochures). If you can
customer wants motorcycle parts, so where afford it, get matching business cards
should they go? They start looking at and brochures, with the brochures on a
places that sell motorcycles and white or ivory, gloss stock (like a 70#
accessories, groups that are associated gloss text). You don't want it to look
with motorcycles, magazines that cater to like you photocopied the brochures. And
the motorcycle crowd, message boards and it is proven that by adding some color to
websites that are all about motorcycles. your marketing pieces, your responses are
You may or may not go to the newspaper MUCH higher, than with black and
and look through every page and see if white.And by having matching business
someone is selling motorcycle parts. In cards and brochures (the same color stock
fact, it is probably safe to say that a and printing), you show your potential
person looking for motorcycle parts won't customers that you have it together and
leaf through pages of articles in a this isn't some basement operation
newspaper, looking for motorcycle parts. (although it might be). Appearance and
They may look through the only place in perception is everything. And your
the newspaper that they think might list marketing material represents how you
places that sell motorcycle parts, and appear to your customers. Don't skip
that would be the business section of the corners here; you will regret it and it
newspaper and/or the classifieds. So, if will cost you more money doing it the
you were in the business of selling hard way. Trust me!If you would like to
motorcycle parts, you would want to have have the rest of this article, in the
an ad right where your potential customer form of a 15-page "Marketing
expects to find an ad for motorcycle Techniques... What Works and What Doesn't
parts. Place the ad in those sections For a PC Repair Business", along with
ONLY. Do not place it where I did (in the accounting forms for a PC Repair
middle of a bunch of articles) because I Business, a PC Repair Business Website
got a good deal.So, in case your eyes FULL of Content, Step-by-Step How-to's
just rolled back in your head, here is and much, much more, visit for all of
the gist of what I just said... when the details.I have worked in the IT field
placing an ad for PC Repair in your local since 1989 and hold several Microsoft
newspaper, either place it in the certifications. I am a network
Business Listing for Services in your administrator and owner and operator of
area, or place it in the proper Lapeer Tech Group, located in
classified sections, where people will Columbiaville, Michigan (just outside of
look for your type of service. Do a test: Lapeer). During these years, I have
ask a few people you know where they supported both Macs and PCs, am an
would look in your local newspaper if accomplished graphic and web designer,
they needed PC Repair Help. Let's say and have had the opportunity to support
that their computer was running extremely 2nd and 3rd level enterprise networks for
slow and they needed help before they GM, EDS, Delphi and Delco.© Copyright
pulled out the rest of their hair, where 2005 Lapeer Tech Group (810)
in the newspaper would they look. Ask at 793-1093Visit our website at or email us
least 10 people. And whatever the at If you would like to use this article
majority is, that is where you should for any publication, you may do so if you
place the ad (no matter how much it do NOT change any of the content, and the
costs). If not, you are just wasting your tag lines remain intact.




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