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PC Richards Stores  

Selling Without a Script

"Get into selling and make your fortune" theintention to make a sale, but simply because
headline shouted at me from the classifiedI was actually very impressed with the
page. It went on to explain how anyone couldtechnology.However, a strange thing happened:
become rich by learning how to sell.As aPeople started buying fridges. Each day more
gullible young man just out of the Air Forcepeople came to me to ask about them and more
and looking for a job, I was hooked on thesales resulted. Weekly deliveries of fridges
idea of a sales career despite suffering fromto this single store out of 365 stores
a general lack of confidence. On top of thatalerted the Head Office due to the unusual
my near panic at the thought that now I haddelivery rate.Incredibly, the company
to survive in the big outside world on myextended the premises to accommodate more
own. No morning bugle call to kindly let mefridges. I have often wondered how they
know that breakfast was being served.No morefilled the space when I moved on to pastures
shouting in my ear about the condition of thenew.So there I had learned the two most
nice suit of clothes they give you to wear.important ingredients for selling which if
No more marching in parades to a destinationmastered will enable anyone to be proficient
unknown, you need only follow the leader andin sales.Just these two for starters:
wait until you hear the order to halt.WorstEnthusiasm and Product Knowledge.The third
of all, no more free meals and a bed, theingredient will be borne of the above two
reason I joined up in the first place. I hadwhich is "confidence"Armed with enthusiasm
become institutionalised. From that pointfor a product and thorough Product Knowledge,
forward I would need to think for myself foryou will surely brim with confidence. Most of
the first time in years.Solely on the meritsyour prospects will not see you as just
of my Air Force discharge papers, I landed aanother Sales Person but as an expert they
job as a trainee salesman with a well-knowncan trust. Why will they trust you? Because
office machine manufacturer. They kindly sentas you should have discovered yourself in
me to sales training school for a whole monthlife that it is always patently obvious when
after which you are supposed to be a whiz atsomeone knows what they are talking about,
selling. Not so for me, because after aYou know instinctively when a person is
couple of months I had managed to sell . . .telling you the truth. You also learn to know
nothing.Hugely embarrassed and demoralised, Iinstinctively when someone is talking
resigned. However, I continued to hold to thenonsense.Now here is a truth:People will only
belief that "selling can make your fortune",buy from those they trust. The emphasis is on
perhaps because as a kid I had been quite athe ONLY.Since then I have sold just about
successful street urchin.My ideas abouteverything under the sun, including double
selling as a career were reinforced when byglazing, windows, home improvements and
chance I read a news item about a janitor whoseveral years in Life Insurance. I learned
became a commission salesman. Two years latersome truly fascinating secrets on selling and
he bought the apartment block where he hadhow to sell effortlessly.Truly "Selling" is
previously been the janitor.I must try againeasy, when you know how. Look out for my
to become a salesman, and I did without mucharticle entitled "Selling effortlessly by
success. Most of the direct selling outfitsNumbers" you could be amazed.Naturally, I
simply gave me a pre-typed script to learn. Imoved up in my sales career and bought my own
tried the scripts, but several of mystores. Selling the very product I found
prospects simply asked me how long had I beenimpossible to sell just a few years earlier,
doing the job. One asked me why I wasOffice Machines.I can never forget a major
speaking so unnaturally, I wasn't aware ofsale I made a few years ago to the Managing
it. Perhaps I speak with a different toneDirector of a large corporation. He bought a
when reading out loud from a script.Perhaps Ivery expensive product and gave me his
could learn to sell by trying retail in-storecompany cheque there and then without
sales, I pondered. So onto the retailquestion. However, just as he was leaving he
circuit. The Company boss had a store formentioned that one of my competitors WGS was
each day of the year 365 stores. He sent meselling the exact same product at ten percent
as a trainee to a store where I was asked toless. Being a bit puzzled, I asked him why he
push the sales of some fridges that had nodid not buy it from WGS."Because I preferred
motors. I was astonished. How can a fridgeto buy from you" He repliedThere you have it,
not have a motor? I asked the store manageras you must surely know deep down, even from
for a brochure that might help myyour own experiences: People will only buy
understanding of a fridge with no motor, sofrom those they trust.Feel free to reprint
he dug around under the counter and thrust athis article in its entirety in your ezine or
buch of grubby papers into my hand."You'reon your site as long as you leave the
supposed to sell them, not read about them"author's copyright in place and the links in
he complained.Anyway I did read about theseplace, do not modify the content and include
fridges, and discovered that not only didour resource box as listed below.© Harry S
they have no motors but the energyRichardsResource  Box:
consumption was less than an ordinary light
bulb. I found it all quite extraordinary. andArticle by Harry S Richards. Founder of
simply voiced my amazement about them toBeauforts PC Trading.
everyone who entered the store. Not as an



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