| Dial Communications only handles a single | | | | their phone system - and the phones remain the same |
| manufacturer of phone systems, Toshiba. Many | | | | - the programming was all saved and moved to the |
| dealers like to handle virtually any phone system out | | | | new system, and their Voice Mail programming was |
| there, Mitel, Panasonic, NEC, Avaya, Meridian; but this | | | | completely transferred to their new system. Total |
| only ensures that their technicians are stretched too | | | | 'downtime' - about 10 minutes. This would have been |
| thin. When you have to learn so many different | | | | difficult, if not impossible, on many other phone |
| systems, you cannot be truly expert at any of them. | | | | systems, since many phone system vendors require a |
| Nor can you stock all the parts you need on a regular | | | | different type of phone for each of their phone |
| basis. So we decided to go with only one | | | | systems. Upgrading the phone system processor |
| manufacturer. After a great deal of research into the | | | | would have meant changing out all the phones. In |
| different phone systems available - Toshiba was | | | | addition to Toshiba's great modularity, it's reliability has |
| chosen for a number of different reasons. They are a | | | | been quite noticeable. The bank, for example, that |
| leader in the field, meaning that their phone systems will | | | | needed to replace their power supply after an |
| be competitive both price-wise and feature-wise with | | | | electrical storm, hasn't called us for 15 years. That's |
| anything else available. Toshiba always try to ensure | | | | how long they've had their phone system. (I know, I'm |
| upwards compatibility - meaning that you can continue | | | | the technician who installed it!) When you understand |
| in most cases to update only the necessary | | | | that phone systems are nothing more than highly |
| components, and not your entire system to gain new | | | | specialized digital computers, it's actually amazing to |
| features. Toshiba phone systems are built in a modular | | | | consider; after all, can you point to a computer at |
| way - any components that go bad can be quickly | | | | home or at your business - that's been there for 15 |
| swapped out. For example, a recent electrical storm | | | | years? Toshiba's reliability reflects well on our |
| took out the power supply of one of our customers, a | | | | company, our customers who do decide that they |
| local bank; and it took the technician just 15 minutes to | | | | want to upgrade invariably decide to upgrade to a |
| swap out the bad power supply, and replace it with a | | | | newer Toshiba model, rather than any other phone |
| new one. This means that downtime is minimal, all of | | | | system. That makes us look good, and it keeps us in |
| the customer's unique phone programming is still in | | | | business. If you don't have a Toshiba phone system, |
| place, and the cost was low. Needless to say, this | | | | ask your business associates who do - what their |
| customer took the advice of the technician, and their | | | | opinion is, then give us a call to see how a Toshiba |
| phone system is now plugged into a UPS, which would | | | | phone system can improve your business. |
| have prevented this problem in the first place. Another | | | | Dial Communications has been has been installing |
| customer of ours is expanding their business, and | | | | phone systems for over 25 years. Also known as Dial |
| needs to have IP telephone capability - they will have a | | | | Security, please feel free to visit our website for |
| sales staff that is working in different areas apart from | | | | further information. |
| the main company location. So we have upgraded | | | | |